Same faces. Every single shift.
Most NDIS participants don't need more hours. They need fewer strangers. MAYIM Care is an NDIS disability support provider serving Melbourne, Ballarat and Bendigo, built around one principle — that continuity is the care. Whether you need a few hours a week or full 24/7 SIL, the same humans turn up, and you've met them before they did.
"After 11 different workers in 14 months, we finally have one."
We had three providers before MAYIM. Each one promised "consistency" and each one rotated four people through in a month. With MAYIM, my son has had the same support worker for nine months. He calls her by name. That is the whole goal.
It's not the hours. It's the rotation.
Plan reviews go nowhere. Goals stall. Families burn out. Not because the NDIS isn't funding enough — but because every new face restarts the relationship from zero. Here's the difference.
Most NDIS providers
- Thin staff bench: 6–8 workers, 30+ participants, "next available" rostering
- 4–8 different support workers rotating through your home each month
- You re-explain the routine, the medications, the triggers — every shift
- Hours get "delivered" but goals in the plan don't actually progress
- Plan-review week, you're scrambling to assemble evidence yourself
- Office contact is a roster app or a 24-hour callback queue
- "Consistency" is promised, never measured
MAYIM Care
- 200+ worker pool across Victoria · the match exists, we just find them
- The smallest team your tier allows — and you meet every one of them before they start
- The worker reads your participant profile before the first shift
- Quarterly progress notes mapped to your NDIS plan goals (you keep them)
- Plan-review pack delivered 3 weeks before your meeting — automatically
- Direct line to your support coordinator — answered Mon–Fri 9–5
- If the match isn't working in 14 days, we re-match free of charge
Matched in 72 hours. Started in 14 days or less.
Two clocks, on purpose — and both of them guaranteed. Finding the right person is fast because we have the staff pool. Onboarding them into your home, your routine, your rhythm takes the rest of the fortnight, never longer. Anyone who rushes the second part is exactly how rotation starts.
Care-Fit Call
A 30-minute phone or video call with a MAYIM support coordinator (not a sales rep). We listen, ask the right questions, and tell you honestly whether we're the right fit.
Profile & Match
We build a participant profile — communication style, sensory preferences, routines, goals — and match you to a worker we've personally hand-picked from our pool of 200+ trained support workers — every one holding a minimum Cert III in Disability Support. No "next available" rostering. Match named within 72 hours of your Care-Fit call.
Meet & Begin
Your matched worker visits for a no-obligation meet-and-greet. If it clicks, services start. If it doesn't, we re-match — at no cost to you or your plan.
Why we can promise 72-hour matching.
The number-one reason most NDIS providers rotate staff isn't bad intent — it's a thin bench. They have 8 workers and 30 participants, so when the right match isn't available, you get the next available person instead. That's how rotation starts.
We solved that upstream. Andrea (our Talent Acquisition Manager) and her team have spent two years building a deliberate pool of trained support workers across Victoria — a pool deep enough that the right match almost always exists, and we just have to find them. Three days is enough time.
Across every tier, the relationship layer never changes. Whether you have one worker or a small named team of six, your support coordinator and your clinical lead stay the same — for the life of the plan. The continuity isn't just in the roster. It's in the people who hold the relationship.
The 14-Day Match Guarantee
If your matched support worker isn't the right fit within 14 days of your first shift, we re-match at no cost — and the original hours don't come out of your plan. Because the cost of the wrong match should sit with us, not you.
Available to all new participants • One re-match included • Conditions on the linked policy
Six commitments we'll put in writing.
The smallest team your tier allows.
Day support: one primary worker, one trained backup who already knows you. Overnight: two named workers — day and night. 24/7 SIL: a stable team of 4–6 you've personally met. Whatever your tier, you never get a stranger at the door.
Plan-Review Pack — Done For You
Every quarter we deliver a PDF mapped to your NDIS goals: hours, outcomes, evidence, photos (where appropriate), worker observations. You walk into reviews prepared.
A Real Number, Answered
0400 494 102 reaches a real human Mon–Fri 9–5, with on-call support 24/7 for participants. Not a roster app. Not a chatbot.
14-Day Match Guarantee
If the worker isn't the right fit within the first fortnight, we re-match free. The original hours stay in your plan. The risk sits with us, where it belongs.
Whole-Person Care, 24/7
Body, mind and spirit — supported as one person. Whether you need a few hours a week or full 24-hour SIL, the same whole-person principle applies. We don't shrink the care; we scale the team behind it.
Audit-Ready Documentation
Every shift logged. Every goal tracked. Every restrictive practice (where applicable) documented to NDIS Quality and Safeguards Commission standards — without you lifting a finger.
From a few hours a week to full 24/7 care.
MAYIM supports NDIS participants across Victoria and the entire intensity spectrum — from light-touch community access through to complex 24-hour SIL. The "one consistent worker" principle holds at every tier; what changes is the size of the named team behind the participant.
Drop-in & community access
- One named primary worker, one named backup
- Personal care, community access, social and recreation supports
- Quarterly progress notes mapped to plan goals
- Direct line to your support coordinator Mon–Fri 9–5
Overnight & sleepover support
- Two named workers — your day worker, and your overnight worker. Same two humans. Every shift.
- You meet both at a meet-and-greet before either starts
- Active-night or sleepover, depending on participant need
- Full handover protocol between shifts — written + verbal
- On-call coordinator reachable 24/7 for participants & families
- Medication assistance & clinically-overseen routines
SIL & full complex care
- The same 4–6 named workers — not 4–6 new strangers each month. One small team, stable for 6+ months minimum.
- You meet every team member at a structured meet-and-greet before any of them start
- Our Clinical Lead personally signs off the support plan
- Behaviour support oversight + restrictive practice documentation
- Registered nursing partnerships for clinical tasks
- Daily progress reporting + monthly clinical review
- NDIS Quality & Safeguards Commission audit-ready
Not sure which tier fits the participant you're advocating for? That's exactly what the Care-Fit call is for. Our Lead Support Coordinator and Matching Specialist review the plan together with you and recommend the tier honestly — even if it means saying "you don't need this much support yet."
"Will my plan cover this?" Almost certainly, yes.
MAYIM services are claimable under standard NDIS support categories. We'll confirm exact line items in your Care-Fit call — no guesswork, no fine print. We work exclusively with plan-managed participants. Plan managers provide an extra layer of fund-management accountability — and that's a layer we take very seriously. We code our services against the NDIS Pricing Arrangements every quarter, so what we quote is what you pay. If your plan is short on a category we recommend, we'll tell you before we onboard — not after.
Melbourne, Ballarat & Bendigo. One standard.
We choose to grow slowly so the standard doesn't slip. Our head office is in Melbourne, with service teams delivering NDIS disability support across Ballarat, Bendigo and greater Victoria.
Melbourne
Level 19, 180 Lonsdale Street
Melbourne VIC 3000
Ballarat
Service team across Ballarat
and the Central Highlands
Bendigo
Service team across Bendigo
and the Loddon-Mallee region
Our values · For Generations. Forever.
Why we do this work the way we do.
Mayim is the Hebrew word for water — the living water that sustains, renews and never runs dry. MAYIM Care was founded on a simple conviction: that every person carries dignity worth defending, regardless of disability, age or background. Our care is grounded in Christian values, and mercy isn't soft — it's shown up for, on time, every shift.
We support participants, families and workers of every faith and none. Our values shape how we show up; they don't filter who we show up for.
Honest answers, no fine print.
Is MAYIM NDIS-registered?
How is "one consistent worker" actually possible? Don't workers leave?
What if I don't click with the worker you match me to?
My plan is NDIA-managed. Can you still work with me?
How fast is matching, and how soon can the first shift happen?
Do you only work with Christian participants?
Can you provide 24-hour, overnight, or SIL care?
What's the price?
Can my plan manager / support coordinator refer me?
Reach a real person, every time.
Speak with our team
Visits by appointment
Or skip the back-and-forth.
Book a 30-minute Care-Fit call with one of our support coordinators. No sales pitch. No commitment. We'll listen, ask the right questions, and tell you honestly whether we're the right fit.
Average response: 2 business hours
Referrals: accepted from plan managers, LACs, allied health
Ready to stop briefing strangers?
Let's have a 30-minute call.
No sales pitch. No commitment. Just an honest conversation about whether we're the right fit for the participant you're advocating for. Worst case, you leave the call with two specific questions to ask any other NDIS provider.
Thank you. You're almost there...
Book Your Free 30-Minute Care-Fit Planning Session Below And Discover How A Consistent & Compassionate Expert Can Be Matched To Support Your Family Within 72 Hours
6 Free Sessions Remain In This Month
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PLEASE NOTE: MAYIM Care is a boutique provider. We deliberately limit the number of families we work with so every household gets the consistency, attention, and matched support they were promised. That means Care-Fit Planning Sessions in this month are limited. If you're ready for a genuine conversation about what consistent support could look like for your family, book your preferred time now.
6 spots available this month · Routed to the right team · Answered within 2 business hours