01 / In-home support
Personal Care
Respectful assistance with everyday personal routines, delivered by someone you know and trust. Your comfort, dignity and preferences come first.
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Currently accepting 6 new participants this month
Same faces. Every single shift.
Day supportOne worker. One backup. That's it.
24/7 CareOne named team of 4–6. You meet every one before they start.
Most NDIS participants don't need more hours. They need fewer strangers. MAYIM Care is an NDIS disability support provider serving Melbourne, Ballarat, Bendigo and Albury–Wodonga, built around one principle — that continuity is the care. Whether you need a few hours a week or full 24/7 care, the same humans turn up, and you've met them before they did.
Matched within 72 hours
200+ support workers across Victoria & Albury–Wodonga
Minimum Cert III in Disability Support
14-Day Match Guarantee
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Tell us a few details and we'll confirm availability in your area.
MAYIM CareABN 60 698 761 607
Whole-Person CareBody, mind & spirit — one person
Five-Star StandardQuality-first, audit-ready practice
Our support services
The right support. The same familiar faces.
Personalised disability support designed around your life, not a rotating roster. Choose the help that matters most to you.
02 / Everyday independence
Daily Living Support
Practical help with household tasks, routines, meal preparation and building everyday skills, with support tailored to your individual goals.
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03 / Get out and about
Community Access and Transport
Support to attend appointments, enjoy social activities and participate in your community with confidence and a familiar worker by your side.
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Why most NDIS support fails
It's not the hours. It's the rotation.
Plan reviews go nowhere. Goals stall. Families burn out. Not because the NDIS isn't funding enough — but because every new face restarts the relationship from zero. Here's the difference.
Most NDIS providers
- Thin staff bench: 6–8 workers, 30+ participants, "next available" rostering
- 4–8 different support workers rotating through your home each month
- You re-explain the routine, the medications, the triggers — every shift
- Hours get "delivered" but goals in the plan don't actually progress
- Plan-review week, you're scrambling to assemble evidence yourself
- Office contact is a roster app or a 24-hour callback queue
- "Consistency" is promised, never measured
MAYIM Care
- 200+ worker pool across Victoria · the match exists, we just find them
- The smallest team your tier allows — and you meet every one of them before they start
- The worker reads your participant profile before the first shift
- Quarterly progress notes mapped to your NDIS plan goals (you keep them)
- Plan-review pack delivered 3 weeks before your meeting — automatically
- Direct line to your support coordinator — answered Mon–Fri 9–5
- If the match isn't working in 14 days, we re-match free of charge
How we onboard
Matched in 72 hours. Started in 14 days or less.
Two clocks, on purpose — and both of them guaranteed. Finding the right person is fast because we have the staff pool. Onboarding them into your home, your routine, your rhythm takes the rest of the fortnight, never longer. Anyone who rushes the second part is exactly how rotation starts.
01
Care-Fit Call
A 30-minute phone or video call with a MAYIM support coordinator (not a sales rep). We listen, ask the right questions, and tell you honestly whether we're the right fit.
02
Profile & Match
We build a participant profile — communication style, sensory preferences, routines, goals — and match you to a worker we've personally hand-picked from our pool of 200+ trained support workers — every one holding a minimum Cert III in Disability Support. No "next available" rostering. Match named within 72 hours of your Care-Fit call.
03
Meet & Begin
Your matched worker visits for a no-obligation meet-and-greet. If it clicks, services start. If it doesn't, we re-match — at no cost to you or your plan.
Evidence of practice
Why we can promise 72-hour matching.
NDIS staff rotation often happens because providers have too few workers for too many participants, leading to availability-based matches instead of the right fit.
Andrea and her team have spent two years building a strong network of trained support workers across Victoria and Albury–Wodonga, making the right match possible in as little as three days.
Across every support tier, your dedicated support coordinator and clinical lead stay the same throughout your plan, ensuring continuity in both care and trusted relationships.
200+
Trained support workers — all with a minimum Cert III in Disability Support
3
Regions served · Melbourne, Ballarat, Bendigo
72hr
From Care-Fit call to named, photo'd match
≤14day
From Care-Fit call to first shift · guaranteed
The 14-Day Match Guarantee
If your matched support worker isn't the right fit within 14 days of your first shift, we re-match at no cost — and the original hours don't come out of your plan. Because the cost of the wrong match should sit with us, not you.
Available to all new participants • One re-match included • Conditions on the linked policy
What's actually different
Six commitments we'll put in writing.
The smallest team your tier allows.
From day support to overnight and 24/7 care, you'll have a small, familiar team of trained workers you've already met, ensuring no strangers at your door.
Plan-Review Pack — Done For You
Every quarter, receive a detailed PDF report aligned with your NDIS goals, covering support hours, outcomes, evidence and worker observations to keep you review-ready.
A Real Number, Answered
Call 0400 494 102 to speak with a real person Mon–Fri, 9am–5pm, with 24/7 on-call support for participants.
14-Day Match Guarantee
If your worker isn't the right fit within 14 days, we'll re-match you for free while keeping your planned support hours unchanged.
Whole-Person Care, 24/7
From a few hours of support to 24/7 care, we provide personalised, whole-person care for your body, mind and spirit, with a team that adapts to your needs.
Audit-Ready Documentation
Every shift, goal and applicable restrictive practice is documented in line with NDIS Quality and Safeguards Commission standards, keeping you informed without extra effort.
Wherever you are on the spectrum
From a few hours a week to full 24/7 care.
MAYIM provides personalised NDIS support across Victoria and Albury–Wodonga, from community access to complex 24/7 care, with a consistent, familiar support team tailored to your needs.
Tier 01 · Foundation
Drop-in & community access
A few hours a week to a few hours a day · scheduled visits
- One named primary worker, one named backup
- Personal care, community access, social and recreation supports
- Quarterly progress notes mapped to plan goals
- Direct line to your support coordinator Mon–Fri 9–5
Best fit: Independent or family-supported participants who want consistency without rotation
Tier 02 · Extended
Overnight & sleepover support
Daytime + overnight active or sleepover shifts · 7 days
- Two named workers — your day worker, and your overnight worker. Same two humans. Every shift.
- You meet both at a meet-and-greet before either starts
- Active-night or sleepover, depending on participant need
- Full handover protocol between shifts — written + verbal
- On-call coordinator reachable 24/7 for participants & families
- Medication assistance & clinically-overseen routines
Best fit: Participants needing reliable overnight presence — epilepsy, diabetes, sleep apnoea, behaviours of concern, falls risk
Tier 03 · Complex 24/7
Full complex care
24 hours a day, 7 days a week
- The same 4–6 named workers — not 4–6 new strangers each month. One small team, stable for 6+ months minimum.
- You meet every team member at a structured meet-and-greet before any of them start
- Our Clinical Lead personally signs off the support plan
- Behaviour support oversight + restrictive practice documentation
- Registered nursing partnerships for clinical tasks
- Daily progress reporting + monthly clinical review
- NDIS Quality & Safeguards Commission audit-ready
Best fit: High-needs participants with complex disability, medical complexity, or 1:1 / 2:1 staffing ratios written into their plan.
Not sure which support tier fits? Our Care-Fit call helps you review the NDIS plan and choose the right level of support, without recommending more than you need.
Plan funding
"Will my plan cover this?" Almost certainly, yes.
MAYIM services are claimable under standard NDIS support categories. We'll confirm exact line items in your Care-Fit call — no guesswork, no fine print. We work exclusively with plan-managed participants. Plan managers provide an extra layer of fund-management accountability — and that's a layer we take very seriously. We code our services against the NDIS Pricing Arrangements every quarter, so what we quote is what you pay. If your plan is short on a category we recommend, we'll tell you before we onboard — not after.
Plan ManagedWe invoice your plan manager directly — itemised, coded to the NDIS Pricing Arrangements, no surprises
Why plan-managed only?Plan managers provide an extra layer of fund-management accountability. We take that accountability very seriously — it protects you and your plan.
Where we work
Melbourne, Ballarat, Bendigo & Albury–Wodonga. One standard.
We choose to grow slowly so the standard doesn't slip. Our head office is in Melbourne, with service teams delivering NDIS disability support and in-home support services across Ballarat, Bendigo, greater Victoria and Albury–Wodonga.
Head Office
Melbourne
Level 19, 180 Lonsdale Street
Melbourne VIC 3000
Accepting referrals
Ballarat
Service team across Ballarat
and the Central Highlands
Accepting referrals
Bendigo
Service team across Bendigo
and the Loddon-Mallee region
Accepting referrals
Albury–Wodonga
Service team across Albury–Wodonga
and the VIC–NSW border region
Accepting referrals
Searching for NDIS support workers near you? Our disability support workers deliver personal care, daily living support, community access and overnight care to plan-managed participants across all four regions.
Our values · For Generations. Forever.
Why we do this work the way we do.
Mayim is the Hebrew word for water — the living water that sustains, renews and never runs dry. MAYIM Care was founded on a simple conviction: that every person carries dignity worth defending, regardless of disability, age or background. Our care is grounded in Christian values, and mercy isn't soft — it's shown up for, on time, every shift.
We support participants, families and workers of every faith and none. Our values shape how we show up; they don't filter who we show up for.
Common questions
Honest answers, no fine print.
Is MAYIM NDIS-registered?
Our NDIS registration is currently in progress, and we'll gladly share our status and timeline on your Care-Fit call. In the meantime we work with plan-managed participants, delivering to NDIS Practice Standards from day one — and you should ask any provider to show you exactly where they stand.
How is "one consistent worker" actually possible? Don't workers leave?
They do — we're not promising magic. We promise three things instead: (1) we hire deliberately and pay above award, so retention is strong; (2) every participant has one named primary worker AND one named backup who already knows them, so a sick day isn't a stranger; (3) if a worker leaves, we don't roster — we re-match, with the same care taken as the original onboarding.
What if I don't click with the worker you match me to?
Tell us within 14 days of the first shift and we re-match at no cost. The original hours stay in your plan. We'd rather re-match early than have you stuck with a poor fit for months — that's the whole problem we're trying to solve.
My plan is NDIA-managed. Can you still work with me?
NDIA-managed plans require a registered provider, and our registration is currently in progress. If your plan is NDIA-managed, get in touch — we'll give you an honest timeline and can help you plan the transition. Plan-managed participants are welcome right now — plan managers add an extra layer of fund-management accountability, which we value.
How fast is matching, and how soon can the first shift happen?
Two timelines, deliberately separate. Matching: within 72 hours of your Care-Fit call. Because we have a pool of 200+ trained support workers across Victoria and Albury–Wodonga, we can almost always identify and name the right person within three business days — and we'll send you their photo and bio before you confirm. First shift: 14 days or less, guaranteed. Even with the match made, we don't rush the participant profile build, the meet-and-greet, the worker briefing or the home visit — because that's the part of onboarding that, when rushed, becomes the rotation problem we're trying to solve. So: fast match, careful start. Both at once.
Which areas do you service?
We provide NDIS disability support workers across Melbourne and all metro suburbs, Ballarat and the Central Highlands, Bendigo and the Loddon–Mallee region, and Albury–Wodonga on both sides of the Victoria–NSW border. In-home support services, community access, overnight care and 24/7 SIL are available in every region. Not sure if you're in our catchment? Call 0400 494 102 and we'll tell you straight away.
Do you only work with Christian participants?
No. Our values shape how we deliver care, not who we deliver it to. We support participants of every faith, none, and everything in between. If you'd prefer a worker who shares your specific cultural or faith background (Christian, Muslim, Hindu, Buddhist, Sikh, secular, LGBTIQ+-affirming), tell us during the Care-Fit call and we'll match accordingly.
Can you provide overnight or 24-hour care?
Yes. We support participants across the full intensity spectrum — from a few hours a week of community access, through to overnight active or sleepover shifts, through to full 24/7 SIL with rotating clinical teams. Our Clinical Lead personally signs off on every complex-care plan, and our behaviour-support and restrictive-practice documentation meets NDIS Quality & Safeguards Commission standards. See the three-tier spectrum for what each level looks like.
What's the price?
We charge at the NDIS Pricing Arrangements rate — meaning we charge what the NDIS itself sets for each support category. No mark-ups. No "premium tiers." For plan-managed participants, this typically means $0 out of pocket for in-scope supports.
Can my plan manager / support coordinator refer me?
Yes — we accept referrals from plan managers, support coordinators, LACs, allied health professionals and families of plan-managed participants. Email admin@mayimcare.com.au or call 0400 494 102.
Get in touch
Reach a real person, every time.
Speak with our team
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Head OfficeLevel 19, 180 Lonsdale Street, Melbourne VIC 3000
Visits by appointment
Visits by appointment
Or book straight in.
Book a 30-minute Care-Fit call with one of our support coordinators. No sales pitch. No commitment. We'll listen, ask the right questions, and tell you honestly whether we're the right fit.
Referrals: accepted from plan managers, LACs, allied health
Limited intake spots this month
Currently matching within 72 hours — availability may change.
Tell us how to reach you and we'll check whether we can match care in your area.
Get Started Today
Tell us a few details and we'll confirm availability in your area.